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Lets hooe fedex don’t try and charge that individual for the import taxes eh.
I hope your guitar is ok?
Rob
Total shitshow from FedEx, but a happy ending
I’ll find out more later this weekend but I think mine got mixed into a multi box shipment so it wouldn’t have been initially clear to the receiver that extra boxes were there or had different names on them. FedEx should have checked though definitely.
It is shockingly delinquent of FedEx to do this. I have zero trust in them, and it will be interesting to see how they handle the subsequent complaint.
I’m sure the guitar will be ok but I’ll find out later in the weekend.
It is of course possible that they’ve managed to break it but I’m not going to think about that for now. At least there will be something to fix LOL
Seriously: If you value it, take/fetch it yourself
Really looking foward to NGD post
Incidentally, the news on the grapevine is that FedEx and the other huge (and f**king awful) delivery company UPS are planning a merger.
They're going to be called FedUPS.
There are some things which don't seem to be available in the UK but for the rest of the vast majority of stuff I usually support Coda and Peach.
Shops that I will be personally visiting much more from now on!
Haha. I might also suggest F. UPS :-)
I would suspect that a lot of the anger directed towards FedEx will be due to their operations team who seem completely arrogant and very unhelpful. It's a shame because if you have people within management positions who adopt a us v them mentality then you get this kind of shit show. They just don't seem to realise that they end up making mountains out of mole hills as a result.
Problems is when you're shipping from the states FedEx and UPS have such a monopoly you have no option but to use one of them if they are poor.
So glad to see that this thread has had a happy ending though. Would love to see pictures of the guitar, it looks stunning from the stock photos!
I've been persistent and firm with the folks on the phone, and I'm sure some of them are frustrated by their own company's operations.
I am going to pursue FedEx for compensation on this, for my wasted time, for the costs of the lengthy journey I'm going to make to recover it, and for a couple of other angles that I don't want to disclose just yet.
I don't want money, if I get any I will give it to charity. What I do want is to cause pain to FedEx so that in some small and tiny way they will be incentivised to improve their operation and attitude.
I will quietly and persistently needle this firm as far as I legally can.
Oh...
That's why I'm currently contemplating a four-hour drive (one way, not both) to buy a bass I really want.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
For me from now on, if it's not replaceable it doesn't get shipped. If I CBA to collect it, then I have to ask myself how much I really need or want it.
I know it's not always possible (particularly in the OP's case) but where it's possible, I'd always travel either to collect, or to deliver it the buyer couldn't travel and I could.It helps if you don't mind driving, to be fair.
Mistakes can and do happen but if that was delivered somewhere they could and should have found it, but they dissmiss it as ''missing'. They should have at least given you daily updates and advised of the process. Instead, they leave a customer sweating thinking they have lost thousands.
If that had been delivered to the wrong character you probably won't have seen that again and suffered a long legal battle.
Very very shabby.
Hope you have destressed with a gorgeous guitar ;-)