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His email to you saying ‘go away blah blah’ is reprehensible to say the least, and also proves what many have said about the fella.
Im astonished.....but hardly surprised
This is is the retailers issue and not Eastmans, or, the wholesalers.
collect it but make sure you take photos of it as you pack it because the whole “I’m worried about him packing it” is bollocks and it concerns me as a potential future wriggle-out stance. If they arrange the collection then once the courier has accepted it it is their liability, not yours.
i am happy to send you packaging materials if you wanna send it back and are worried about any of this. As I say I’m not in the guitar trade but ship constantly, globally. I know what I’m doing.
The whole thing is a shit show and you shouldn’t have to deal with it, tbh.
A decent business, even if they disagree, would say that they're sorry you're unhappy about the product and work with you to resolve the problem. Instead, they've been appalling and aggressive. Honestly, how many people on this board, who are the target market for them, are now thinking they won't go near that business?
Also, who is Sally?
From the context, I'd assume she's in Eastman's customer services dept.
To everyone: On an admin note, I don't see anything that would fall foul of this in this thread, but please keep your comments factual and not personal about Richard or any of his staff. I hope you understand why
https://rguitars.co.uk/pages/the-team
Don't talk politics and don't throw stones. Your royal highnesses.
Don't talk politics and don't throw stones. Your royal highnesses.
His video there shows him refusing to take an SE in part exchange because of basically the same issue..
Edit: I don't mean to cause dramas. I just don't see how he can then refuse your eastman as having a similar issue.
If it’s not faulty, you can return the guitar within 14 days of receipt (unless it’s a custom job, in which case it’s exempt). The seller must also refund the basic delivery charge.
They must refund you within 14 days of them getting the guitar back or you providing evidence that you’ve returned the goods (e.g. courier note).
A deduction can be made if the value of the guitar has been reduced as a result of you handling the goods more than was necessary.
The extent to which you can handle the guitar is the same as it would be if you were checking it out in a shop.
As Eastman are already claiming that the guitar is not faulty, and Richard is expressing concern (with no apparent evidence) that the guitar is now damaged, you’re doing exactly the right thing - getting a written report from an independent expert that the guitar is not fit for purpose and gathering plenty of documentary evidence (photos etc) that the guitar is undamaged prior to return. In case there’s any dispute that should put you in a strong position.
Seriously though, think your best bet is to get your solicitor involved. Best of luck with it all. Feel a bit sorry for Sally!
Any tech would surely have said that guitar is not right. It should have just gone back to Eastman (not that it should have left Eastman like that in the first place).
He has massively inconvenienced the OP by selling that guitar to him, and then has the nerve to be quite rude about it.