Nintendo Switch owners!

meltedbuzzbox

Tesco's are doing 2 for £60 at the moment 
I think Luigi's mansion is in the offer

strtdv

I'll check that out actually, if they had Link's Awakening and Luigi's Mansion I'd probably get both

meltedbuzzbox

strtdv said:

I'll check that out actually, if they had Link's Awakening and Luigi's Mansion I'd probably get both

I think they do

stickyfiddle

I went for the e-shop double voucher thing, plus an extra £5 in gold points for preordering and it’s just under 40

Nintendo games are the only thing I ever consider preordering these days.

FarleyUK

Purchased the digital version of Luigi's Mansion 3 yesterday - still waiting for the download code

FarleyUK

F*ck Nintendo.

I've STILL not received my code for Luigi's Mansion 3, after over a week waiting. Their support are slower than molasses, and just keep saying "We're looking into it", with the latest being "You should have received it by now" - I KNOW, THAT'S WHY I'M COMPLAINING TO YOU!

What a cluster-f*ck.

bbill335

FarleyUK said:

F*ck Nintendo.

I've STILL not received my code for Luigi's Mansion 3, after over a week waiting. Their support are slower than molasses, and just keep saying "We're looking into it", with the latest being "You should have received it by now" - I KNOW, THAT'S WHY I'M COMPLAINING TO YOU!

What a cluster-f*ck.

have you tweeted them?

FarleyUK

bbill335 said:

FarleyUK said:

F*ck Nintendo.

I've STILL not received my code for Luigi's Mansion 3, after over a week waiting. Their support are slower than molasses, and just keep saying "We're looking into it", with the latest being "You should have received it by now" - I KNOW, THAT'S WHY I'M COMPLAINING TO YOU!

What a cluster-f*ck.

have you tweeted them?

Nope, I'm not on Twitter - have Facebook'd them and got their support people on Reddit though (7 days ago). Still no resolution.

bbill335

where did you buy it from? i've had to wait a few hours for codes from Amazon and PlayAsia, not sure why big N themselves would have problems getting a download to you

DanR

Everything I’ve bought through the store just instantly downloaded no waiting for codes.

FarleyUK

Still no code, 2 weeks later. Emailed multiple times, called up 5 times... still no resolution. It's ridiculous - they can't even just give a refund.

I'd advise everyone to NOT purchase from the website. They've said they've got a new internal system which has caused this issue - but it's now stuck and they cannot do anything.

Utter f*cking joke.

stickyfiddle

I’m not sure I understand what bit of the website you’ve used? 

I usually buy through the website and it automatically tells my Switch to download whatever I buy. I didn’t know there was any other option.

Hope you get it sorted.

FarleyUK

stickyfiddle said:

I’m not sure I understand what bit of the website you’ve used? 

I usually buy through the website and it automatically tells my Switch to download whatever I buy. I didn’t know there was any other option.

Hope you get it sorted.

Yep, the Nintendo online store. As mentioned, I purchased two items at once, and the other - Links Awakening - arrived instantly to my inbox... so it's not user error or anything like that.

Nintendo have confirmed there's an issue (well, duh...) and they've escalated to management. At this point I just want a refund, can't be doing with all this arsing around.

guitargeek62

Escalate to your credit card for a refund?

bbill335

FarleyUK said:

stickyfiddle said:

I’m not sure I understand what bit of the website you’ve used? 

I usually buy through the website and it automatically tells my Switch to download whatever I buy. I didn’t know there was any other option.

Hope you get it sorted.

Yep, the Nintendo online store. As mentioned, I purchased two items at once, and the other - Links Awakening - arrived instantly to my inbox... so it's not user error or anything like that.

Nintendo have confirmed there's an issue (well, duh...) and they've escalated to management. At this point I just want a refund, can't be doing with all this arsing around.

so the online shop but *not* the eShop?

beed84

bbill335 said:

FarleyUK said:

stickyfiddle said:

I’m not sure I understand what bit of the website you’ve used? 

I usually buy through the website and it automatically tells my Switch to download whatever I buy. I didn’t know there was any other option.

Hope you get it sorted.

Yep, the Nintendo online store. As mentioned, I purchased two items at once, and the other - Links Awakening - arrived instantly to my inbox... so it's not user error or anything like that.

Nintendo have confirmed there's an issue (well, duh...) and they've escalated to management. At this point I just want a refund, can't be doing with all this arsing around.

so the online shop but *not* the eShop?

I’ve never downloaded a pre-order before so I don’t fully know how it works. But have you checked your junk box, or filtering your emails to search “Nintendo”? It could’ve slipped through the net unnoticed. Just a thought.

bbill335

there are two places nintendo sells games online through browser (not including buying codes from amazon/playasia/etc.)

the eshop (which doesn't give you a code but should sync with the Switch)
the store (which i have no experience with!)

i have never had any problem with using the eshop in browser, then firing up the switch to find it's already started downloading the software. i've only preordered stuff through the switch's own eshop, which means it's pre-downloaded and unlocks at the appropriate date.

FarleyUK

Yeah, was from the store - https://store.nintendo.co.uk/games/nintendo-switch/digital-downloads/games.list

Cannot get a refund from PayPal as they're claiming now the merchant is not allowing it to be done. Last I heard, Nintendo are speaking to the finance team, as it appears they only took payment for one item instead of both... which makes no sense.

Honestly, at this point I'd rather just get refunded. Not even had time to play Link's Awakening yet!