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As mentioned before, the box probably fell flat on a hard surface from a couple meters - one single impact. I can't think of any other event that would have caused a break like that.
With that said, it looks repairable. You'll end up with a joint that is just as strong. However, if it were me, I would have the back and neck repainted (black gloss?) to hide the break.
The reason is very simple - the strings put the neck under a lot of stress, typically a force of about 100lb tension. If it flexes forwards heavily, the tension will pull it further, beyond the point where it then breaks, which would not have happened otherwise.
If the package hasn’t been opened, that is in fact exactly what has happened here.
The truss rod does not create the same sort of force in the opposite direction at all, and the tension of it will not break a neck - and certainly not a headstock which the truss rod has no effect on. It’s perfectly safe to take all the string tension off and leave the truss rod tight, at least for several days - I wouldn’t leave it like that if it was going to be stored for a long time, but that’s not what happening in shipping.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Surely a neck under less stress will be less prone to snapping?
Difficult scientific study without trashing lots of guitars, although it brings to mind that video of Gibson’s being crushed by a tractor a couple of years ago...this would have been a more useful way of destroying them!
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
Could be hard to prove though.
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Yea but how do you prove that?
And if you knew the policy and did it anyway, that would then prove that you knew it wasn't covered so I would guess that you would find it difficult getting anything from them and that omission would go against someone.
Hope the OP gets this sorted. As others have already said. I almost feel physically sick looking at the pics.
"Take these three items, some WD-40, a vise grip, and a roll of duct tape. Any man worth his salt can fix almost any problem with this stuff alone." - Walt Kowalski
"Only two things are infinite - the universe, and human stupidity. And I'm not sure about the universe." - Albert Einstein
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