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It was similarly double boxed and really well packed but all they did was ask for photos of the packing and then reply saying "we don't damage packages, and if we do they mustn't have been packed well enough".
Have bought 3 bolt on neck guitars online (1x Squier /1x Ibanez / 1x Line6) & 1 bass (1x Ibanez) over the years and they all came with the neck attached to the body.
In my experience it’s standard practice for the Post Office to ask what’s in the box and for its value. Once they know the value they always try and get you to take out appropriate cover. ‘Appropriate’ is the key word here. Could be cut and dried at small claims if it’s presented in the right way. Definitely worth a punt imo.
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