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Comments
1. Get someone else in the store to deal with it and tell them not to tell me what they are doing as I just don’t want to know
2. Look at retiring
I would be thinking that if it comes to this, I’m out of here
The OP’s question was whether the shop should be made to pay the cost of returning the guitar as well as the refund on the grounds of “goods not as described”. The group consensus was “no”, and to his credit the OP has returned the guitar at his own expense and got a full refund.
i absolutely agree the reseller SHOULD have paid for the return shipping - as if they had measured accurately the OP wouldn't have bought the guitar. That said, If the reseller wasnt budging - the return postage isnt likely to be worth the fight as the guitar could be returned anyway under distance selling regs.
The key part here - is does the shop/reseller want to loose the OP as a customer? I CERTAINLY wouldnt ever shop again at that reseller - if they had just covered the return I likely would have used them a lot more than I had previously as I knew I could trust them. That isnt something the OP can factor in but Im wondering if the reseller did or not. Keeping that customer and possibly gaining more sales if probably worth more than the loss of the cost of postage - especially as they have set rates with couriers even for returns that are a lot less than general costs.
Many guitars have a re-sale value. Some you'll never want to sell.
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As such 2 CS Fenders with the same 'factory' profile - ie 65C - are NOT IDENTICAL - close but never identical - Same on a PRS, and they are hell bent on trying to replicate the same profile 10 times out of 10 - The CNC can cut the neck to a precision finite profile - But hand sanding creates a small difference for such a 'factory' measurement
Genuinely not a sly dig at OP or anyone who this matters to. Just interesting that it is such a personal thing and there's such a variety of opinions on it.
When does a C become a fat C or a D - gray areas come into play - And you are right - it is personal