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Try a personal email - this is about as close as you'll get to a personal email address.
Royal Mail Plc
Instagram
You try to sell insurance on anything restricted and the system doesn’t allow you to and problem solved.
amps etc. However, I always book through Interparcel for two reasons: it is always cheaper, and Interparcel has its own insurance which also covers the full value of Musical Instruments.
I wrote to Interparcel to get it in writing that if I paid for extra insurance cover and had an issue they would pay out, which they said they would.
I did have an issue with another courier returning building material, which went missing, and Interparcel handled it all so I wasn’t out of pocket.
I think all Budget couriers are probably as good/bad as each other, it’s just what insurance they provide that separates them.
So if they are being pedantic they could say their policy is correct.
They may argue that they don't offer insurance on damage of musical instruments as they know their process can not ensure safe handling of highly fragile items.
However you could still argue misselling, as over the counter they did not say it was just for loss.
I still think you should challenge their duty of care - and your best route is to email the ceo office. It's as close as you will get to speaking to someone senior and a personal letter to head office these days is slow and possibly ignored.
I still haven’t heard anything from my online claim...I will be chasing after the bank holiday