Hi,
First off dont really want to mention the retailer if I can help it, as some of these posts have gone abit south in the past and dont really want this to happen. Main reason for this post is to gauge opinions really.
Timeline goes something like this...
Emailed a retailer asking for neck measurements of a particular guitar (yes im picky!)
Retailer provided dimensions and I purchased the guitar based mainly on this.
Got the guitar and checked the dimensions which didnt seem to be that close to what they provided - 0.878" at the 1st. I measured 0.845". Could tell straight away when holding the neck.
Emailed asking if I can return and they collect as its not "as described". Provided picture of what im measuring the neck at.
Response was...
"Thanks for sending this over and apologies it's not what
you exactly expected or wanted. But with our gauge it measured something
very close indeed, equivalent to 1mm. This is close enough to allow for
the gauges being calibrated slightly differently or being placed or
positioned differently on the neck.
This would not be considered a manufacturing fault with
the guitar, rather a personal preference and therefore we would accept
it for a full refund as a standard return."
Granted my digital calipers could be quite a way out but ive measured various things (sounds wrong) and seems to be pretty much spot on with what you would expect.
Yes part of me is thinking just pay the £30 odd quid to get it send back but its just a bit disappointing. Part of me is thinking to contact my CC company and see what they say.
If I got it and didnt like but it was close to that measurement then I would expect to pay to send it back. For context the guitar is around £600 if that makes any different what so ever.
What do you guys think? Am I being unreasonable? What the point of measuring the neck if its not really that close? Whats the point of this post or anything in life?
Sorry for the ramblings.
**EDIT** Sorry quite a big point to miss. They have provided a returns number with no issues but the sticking point is who covers the return.
Comments
The guitar was sold quoting wrong measurements so it’s the retailers fault.
Buying on line these days is made easy by most decent quality retailers with a 30 day not happy send it back.
By all means return it if you're not happy but I personally wouldn't be pointing too many fingers at the shop.
Goods Purchased in Store: Our in store policy is that “all sales are final", if you’ve visited, tried something in person while using our service, expertise etc, then there is no legal or moral responsibility for refunds. We will allow for an exchange in certain circumstances, get in touch to discuss your situation further.
Interesting!And if you measured the thing 5 times, you'll likely get slightly different measurements.
So I'm with UncleP on this.
I'm sure they won't have deliberately tried to mislead you.
Just a view from a distance without bias.
OP can feel fully justified in returning the guitar. Its within his rights and we all like what we like.
I'm just saying that the shop isn't at fault IMO.
TBH, if I knew I was so picky over a guitar neck's feel, I'd only buy in person.
Pay up, write it off to experience.
I'd say this is more pedantic than picky, so I can kind of understand the shop's stance on this one. 0.8mm is verging on being tolerance.
Like, such a small difference in neck size really shouldn't affect your playing unless there are mitigating circumstances we're unaware of?
Lastly, how do you know what the "correct" measurement feels like? Do you have another guitar that has your desired width neck?
If you like the guitar, and it plays well and sounds good, I'd suck it up and learn to get on with it.
(0.033" seems a bit low for a fret)
Is is possible to visit the seller in person and take the guitar back? - they might have something else in stock that is more suitable that you can try in person - take your calipers with you!
I knew within seconds of running my hand up and down it when it arrived I didn't like it.
It sounds brilliant.
It was bought pre loved from a good retailer who would of given me a refund but I couldn’t be bovered to send it back.
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